State Farm® Insurance Agent EmmaLee Robinson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
T H
December 30, 2024
1
out of
5
rating by T H
"My 91 year old dad can no longer drive and, therefore, sold both of his vehicles during first week of October 2024. This office was contacted on October 8th to cancel the policies and to submit a refund (pro-rated) request. Called 3 times and all 3 times was told the policy was canceled and that the refund is handled at the HQ. Yet, my dad got a renewal notice at the end of November—which can only mean one thing—the policy was never canceled. Today was chatted with a State Farm rep to explain the situation and they said it needs to be handled with the local agent. I explained to the chat rep what I just shared with you. It’s not happening. There is no follow-thru. Just empty words. Needless to say, I’m not going to stand by and let them pretend this didn’t happen. I don’t care if the pro-rated refund is a penny. It’s the principle of the thing—but especially don’t say the policy has been canceled only for a renewal notice to be sent 6 weeks later."
ian banister
November 18, 2024
5
out of
5
rating by ian banister
"Love the staff they have always been nice and everytime i see them they are smiling and not just becuase incase into pay my bills but they are also every helpful and they work as a team to help out"
We responded:
"Thank you, Ian! We're thrilled to hear that our team's friendliness and teamwork have made a positive impression on you."
Amanda Ely
October 15, 2024
5
out of
5
rating by Amanda Ely
"EmmaLee, Angelo and team are amazing and will do all they can to find you good, affordable products with quality customer service in the process. Thank you all for all you do for not just me, but all your customers and future customers. Amanda"
We responded:
"Thank you, Amanda, for your kind words! We're thrilled to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we appreciate your trust in us."
ainsly parkinson
October 12, 2024
5
out of
5
rating by ainsly parkinson
"Danel is the absolute best!"
We responded:
"Ainsly, thank you so much for the wonderful review! We're thrilled to hear about your experience with Danell! "
den cuc
October 11, 2024
5
out of
5
rating by den cuc
"Emma did a great job in taking the time to explain my options and acting in my best interest."
We responded:
"We really appreciate the awesome review! Thank you for taking the time to leave us such great feedback! "
Leroy Gettler
October 11, 2024
5
out of
5
rating by Leroy Gettler
"I have repeatedly been greatly impressed by the knowledge and skill set of Miss Robinson. Thank you so much for your expertise!"
We responded:
"Leroy, thank you so much for the kind words and five-star review! We really appreciate it! "
Shobl
March 29, 2024
5
out of
5
rating by Shobl
"I spoke with Angelo. He was super helpful!"
We responded:
"Thank you for the glowing review, Shobl! We're delighted to hear that I was able to assist you effectively. If you ever need further help or have any questions, feel free to reach out. EmmaLee Robinson - State Farm Insurance Agent, Idaho Falls, ID"
Brian Fish
March 29, 2024
5
out of
5
rating by Brian Fish
"Angelo is insurance superstar"
We responded:
"Thank you for the delightful review, Brian! We are pleased to hear that our office provided you with an unforgettable experience. We are here to assist you with any insurance needs you may have in the future. - EmmaLee Robinson - State Farm Insurance Agent, Idaho Falls, ID"
Cliff Marsden
March 28, 2024
5
out of
5
rating by Cliff Marsden
"Treated very professionally, handled all my needs at a competitive rate Very pleased"
We responded:
"Thank you, Cliff, for your positive feedback! We are delighted to hear that you were treated professionally and that we could meet all your insurance needs at a competitive rate. Our office is here to assist you with any future insurance needs you may have. - EmmaLee Robinson - State Farm Insurance Agent, Idaho Falls, ID"
Jared Robinson
March 28, 2024
5
out of
5
rating by Jared Robinson
"The employees are friendly, The office is clean, and they make insurance easy to understand"
We responded:
"Thank you, Jared, for your positive feedback! We're elated to hear that you found our team friendly, our office clean, and our insurance easy to understand. - EmmaLee Robinson - State Farm Insurance Agent, Idaho Falls, ID"
Michael Stocks
March 26, 2024
5
out of
5
rating by Michael Stocks
"I've had the opportunity to work with Angelo on a couple of occasions. He pays attention to detail, listens and does a great job in answering any questions or concerns I have. He's always been great to work with. 10/10 would recommend."
We responded:
"Wow, thank you for the glowing review, Michael! We are thrilled to hear that Angelo provided you with exceptional service by paying attention to detail, answering your questions, and addressing your concerns. Our team is dedicated to delivering top-notch assistance, and we appreciate your recommendation. We look forward to continuing to provide you with excellent insurance coverage and service. - EmmaLee Robinson - State Farm Insurance Agent, Idaho Falls, ID"
Woogle q
February 12, 2024
5
out of
5
rating by Woogle q
"great customer service."
We responded:
"Thank you for the glowing review! We greatly appreciate your recognition for our team's dedication to providing exceptional service."
Jay Tanner
February 12, 2024
5
out of
5
rating by Jay Tanner
"Great customer service."
We responded:
"Thank you for the five-stars, Jay! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Isley Huffman
February 6, 2024
5
out of
5
rating by Isley Huffman
"Morgan Tanner is the best worker!!"
We responded:
"Isley, thank you for the shoutout for Morgan! Our office loves being your good neighbor."
Mialee Heer
February 5, 2024
5
out of
5
rating by Mialee Heer
"Morgan was so nice and helped me so much and I will be returning to speak to her next time!! Very satisfied with the way you guys train young adults to be great and nice employees!!!"
We responded:
"Thank you for the wonderful review, Mialee! Morgan is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Cristin Ellis
January 19, 2024
5
out of
5
rating by Cristin Ellis
"EmmaLee is amazing! She took the time to answer all of our questions and throughly explained anything confusing. She looks at scenarios that you didn't even think about. That's important, especially in insurance. We trust her 100 and appreciate her point of view!!"
We responded:
"Thank you for the wonderful review, Cristin! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Anhelica Venegas
December 28, 2023
1
out of
5
rating by Anhelica Venegas
"This specific agency is the worst insurance provider I've ever had to deal with. I've only been with them a few months and ive had to call multiple times to ask why my bill was different than the last. I never got any calls back when they said they would after looking into it. After telling me my bill was going to be the lower price multiple times in the end as I suspected it wasnt. Update: The only txt I received was to notify me my payment was late which when I called yet again I was then told to ignore and i would get all call back about it which I didnt. When I called back i was told I still needed to pay the balance because drive safe and save isnt set up. I informed them multiple times that the drive safe and save is set up I have all the app data to prove it and I keep being told it's not set up."
We responded:
"Hi Anhelica, We were happy to respond to you and communicate via text back and forth about this. From our understanding, you did not complete setting up the Driving Safe & Safe account and therefore State Farm was not able to apply the discount. We are happy to discuss this with you again privately if you would like to email or call us. Thank you."
Penny Bishop
September 21, 2023
4
out of
5
rating by Penny Bishop
"We've been with State farm for a year, iui haven't had a ticket nor accident in 20 yrs yet are insurance had gone up twice."
We responded:
"Penny, thank you for the positive review! Our team works hard to provide great quality service. "
Frank Piazza
September 18, 2023
5
out of
5
rating by Frank Piazza
"New building has a clean rest rooms, thank you. Got help with drive safe n save app thank you"
We responded:
"Thank you, Frank, for the amazing review! Our team works hard to provide a great insurance experience in Idaho Falls and we are thrilled to hear that you are happy with our services."
Jessica Lords
September 10, 2023
5
out of
5
rating by Jessica Lords
"Danelle is the best. She ALWAYS. goes out of her way to help me. And trust me I'm a pain im sure. She always is so nice as well."
We responded:
"Jessica, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Danell cares a lot about our customers."
Karla Baum
August 30, 2023
5
out of
5
rating by Karla Baum
"Hands down the best experience you’ll have with an insurance provider. EmmaLee and her team are phenomenal, Angelo is incredibly helpful and kind!"
We responded:
"Thank you for the five-stars, Karla! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Jeanne Bailey
August 25, 2023
5
out of
5
rating by Jeanne Bailey
"I met EmmaLee recently and my life has only been better for it. Her genuine concern for our family's well being is empowering and encouraging. So glad to have her as our agent and our friend."
We responded:
"Jeanne, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Raquel Brown
August 24, 2023
5
out of
5
rating by Raquel Brown
"Danelle not only saved us money, she is always on top of things & is always quick to respond to all my needs or questions."
We responded:
"Thank you for the five-star rating, Raquel! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
kim jenkins
August 24, 2023
5
out of
5
rating by kim jenkins
"EmmaLee Robinson and her staff are a class A agency! I have been with them for years and their service is excellent, their word is their bond. State farm Insurance company processes and pays claims quickly which means less stress during stressful situations."
We responded:
"Kim, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor!"
Jarom Stone
August 24, 2023
5
out of
5
rating by Jarom Stone
"Angelo goes above and beyond and is a great help!"
We responded:
"Jaron, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Idaho Falls, ID."